Home » Hotels & Transport » Airlines » Frontier Airlines Fresh Meal Options
I’m really tired of all of the airline bashing that’s going on these days, almost as tired as I am of hearing about gas prices or anything to do with the election. So, I’m really happy to have this opportunity to pass on some positive information to you guys. Our bankrupt friends at Frontier Airlines, you know - those guys with the crafty pictures of animals on their rear wings, are changing up your inflight dining options with some tasty new choices. Tasty for airline food, anyway.
As of July 1, Frontier will you the option to purchase fresh sandwiches, salads and fruit cups on select Airbus flights provided by Denver-based Udi’s Handcrafted Foods. No, it still isn’t free. But at least it isn’t going to pack on the pounds like standard airline meals.
The sandwiches and salads will be available on day and evening flights to all east coast cities, Anchorage, Costa Rica and Mexico. The sandwiches will cost $6 and the salads will cost $7, which seems a little bass ackwards to me. The fresh fruit cup will be a bargain at $3 and will be available on select flights traveling 540 miles or more outside of Denver. Frontier currently offers a selection of snack mixes from Colorado-based Mountain Man and Udi’s Granola for $3, which will still be available. Wow, Frontier, those are a lot of rules to remember.
“This is just another step Frontier Airlines is taking to give its customers the best travel experience possible,” said Frontier’s Vice President of Infight Services, Cathy Bradley. “Udi’s is a well-known and well-respected Denver-based company that provides a superior product to its customers. These fresh, gourmet sandwich, salad and fruit cup options will be a great addition to the Frontier in-flight experience.”
Frontier recently began offering Rockstar energy drinks in Original and Roasted Latte flavors on all flights for $3. Dasani bottled water will now be available on flights traveling 540 miles or more outside of Denver for $2. I guess you go thirsty on shorter flights.
All food and beverages can be purchased by credit or debit card, which is a huge bonus in my book. Really, who carries cash these days?
Udi’s Handcrafted Foods
We all know who Frontier is, but who is this Udi? Udi’s Foods is a Denver based company that opened its doors in 1994. In a little over a decade, Udi’s has grown to include 6 separate businesses making great food by hand. Those six businesses are a catering business, a bread bakery, a Granola bakery, a pastry bakery, a gluten free bakery and two restaurants, all in the Denver area. So Denverites can feel good about supporting a local business. Udi’s Granola is now available in all 50 states.
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Not only do they hate their customers, but they hate their own employees.
When they say 45 minutes, they mean 45 minutes. They close the flight and put you on standby for the next flight. The lady at the check-in counter was having a bad day already at 6:30AM. She was rude and in a bad mood.
Even though I made it to the gate with 15 minutes before the flight was scheduled to leave, I was denied boarding along with an employee and his family. The employee had some of his family aboard, but the best the gate crew offered was to get a message to them advising that their family had been left behind 15 minutes prior to departure.
The sweaty gate agent’s response was that “he wasn’t going to have a ramp delay”. This tells me that Frontier Airlines has given him improper incentive. Their ‘on-time’ departure, which is often missed (at least 5% of the time), is more important than customer satisfaction. The employee who was left behind was complaining loudly to his family and stated that “Even though I work for Frontier, I never fly them. This is why”. He went on, but I won’t belabor the details here. The gate agents wouldn’t let the employee and his family pass.
As for Frontier Airlines’ gate crew: I can tolerate ignorant people and I can tolerate rude people, combine the two with a dash of apathy and you have a intolerable result.
Frontier Airlines’ customer service is in the red as are their books. It’s too bad that the toxicity is increasing throughout their organization. I used to like Frontier, but I am done with them. I wish I had paid the extra $100 for the United Airlines flight. Even though they’re not perfect, at least they suck less.
The true measure of anything is performance when things go wrong. Frontier fell down this day.