Articles tagged ‘Northwest’
Northwest Airlines Gets Customer Service Training
By Carrie Thompson | September 28th, 2007 |
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Hallelujah! I used to fly on Northwest quite a bit, and their staff needs customer service training more than any business I’ve ever seen. The people at the cable company are a ray of sunshine next to the Northwest flight attendants. Needless to say, I’ve lost my status with the airline [...]
Norhtwest Airlines Flight Cancellations
By Carrie Thompson | July 30th, 2007 | Add a Comment »
Northwest Airlines had canceled 189 additional flights today through 5:00 pm. That brings them up to a staggering 500 flights since Friday. That’s a lot of stranded passengers. Detroit alone was subject to 45 cancelled flights, which is the most of any U.S. city, according to Flightstats.com.
Northwest spokesman Roman Blahoski [...]
Airlines Accepting PayPal
By Carrie Thompson | July 13th, 2007 | 2 Comments »
Both Northwest Airlines and Southwest announced this week that they will begin accepting PayPal as a form of payment on their respective websites. PayPal will be a valid form of payment for tickets.
If you’ve been in the dark, PayPal is a company owned by e-Bay that lets people send and receive payments electronically without [...]
Northwest Airlines Mobile Transactions
By Carrie Thompson | June 2nd, 2007 | Add a Comment »
Northwest Airlines just announced customers can now purchase tickets, check-in for flights, and complete any transaction on its nwa.com website using handheld devices and wireless browsers. Very cool.
Customers accessing nwa.com or mobile.nwa.com using PDAs or web enabled cell phones (which they pretty much all are these days) are now able to view the site [...]
Northwest Airlines Online Gift Registry
By Carrie Thompson | May 6th, 2007 | Add a Comment »
Northwest Airlines offers an online gift registry of airline miles. Interesting. It would be more interesting if Northwest wasn’t so shisty and allowed you to use the miles once you’ve earned them. Or maybe they’ve just done that to me. I’m not sure how this fits in to business travel exactly, [...]
Northwest Airlines FlyNow Fee for Ticket Changes
By Carrie Thompson | May 3rd, 2007 | Add a Comment »
Northwest Airlines has recently changed their ticket change policy to the new “FlyNow” option. This option allows customers to confirm an alternate, qualifying domestic flight operating anytime during the day of departure for $25. That is, rather than getting to the airport early and waiting endlessly to catch a standby flight for free. [...]
Northwest Airlines WorldPerks - 20 Miles Per Dollar Until November 30, 2006!!
By Carrie Thompson | October 25th, 2006 | Add a Comment »
From now until November 30, 2006, Tier 1 members of Northwest Airlines Dining for Miles program can earn a whopping 20 WorldPerks miles per dollar spent. That’s double the previous bonus rate of 10 miles per dollar, which is available through the end of this year. Whether you’re on the road for business [...]
